ix bet Privacy Policy – How We Handle Your Personal Data in Pakistan

This Privacy Policy explains how ix bet, operating through ixbet-bangla.com, collects, processes, stores and protects the personal information of Pakistani players who use our platform. It applies to all ix bet products including sports betting, online casino, live casino, card games, crash games and all other services accessible through the ix bet website.

This policy should be read alongside the ix bet Terms and Conditions and Responsible Gaming Policy. Together these three documents define the complete framework governing your use of ix bet.

We have written this policy in plain language specifically because we believe Pakistani players deserve to understand how their data is being used without needing to parse dense legal text. If any section is unclear, please contact us and we will explain it in more detail.

ix bet is the data controller responsible for your personal information. As data controller, ix bet determines the purposes and means of processing your data and is accountable for ensuring that processing is carried out lawfully, fairly and transparently.

If you have questions, concerns or requests relating to your personal data, you can contact the ix bet data team directly at support@ixbet-bangla.com. All data-related requests are handled by dedicated staff and responded to within 30 days of receipt.

ix bet collects the following categories of personal data from Pakistani players. We only collect what is genuinely necessary for the purposes described in Section 5.

Identity Data: Your full legal name, date of birth and government-issued identity document details (such as CNIC number) collected during account registration and identity verification. This data is required to verify that you are a real person aged 18 or over.

Contact Data: Your email address, mobile phone number and general location (city or province in Pakistan). This is used for account communications, support and responsible gaming alerts.

Financial Data: Your PKR deposit and withdrawal records, transaction amounts and dates, and the payment methods used (Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, Visa/Mastercard). Full payment credentials such as card numbers or wallet PINs are not stored by ix bet – these are processed by your payment provider under their own security protocols.

Gaming Activity Data: A record of all bets placed, games played, sessions started and completed, bonus activations and win/loss outcomes. This data is used for account management, responsible gaming monitoring and dispute resolution.

Technical and Device Data: IP address, device type, browser type and version, operating system, screen resolution, connection speed and session timestamps. This data is used for security monitoring, fraud prevention and platform optimisation.

Communications Data: Records of all support conversations via live chat and email, including the content of messages, timestamps and resolution notes. This data is retained for quality assurance and dispute resolution purposes.

ix bet collects your personal data through the following channels:

• Account registration: When you create an ix bet account, you provide identity and contact data directly through the registration form.
• Identity verification: When you submit KYC documents for verification, identity data from those documents is collected and stored securely.
• Deposits and withdrawals: Financial data is collected whenever you make a PKR transaction on the ix bet platform.
• Platform use: Gaming activity data is collected automatically as you use ix bet – every bet placed, every game opened and every session started is logged.
• Device and browser: Technical data is collected automatically through standard web technology including cookies and server logs whenever you access ix bet.
• Customer support: Communications data is collected whenever you contact the ix bet support team via any channel.
• Promotions and surveys: If you participate in an ix bet promotion or complete a feedback survey, any information you provide is collected and associated with your account.

ix bet uses the personal data collected for the following specific purposes. We do not use data for any purpose not described here without seeking fresh consent.

ix bet never uses your personal data for automated decision-making that produces significant legal effects without human review. Decisions such as account suspension are reviewed by ix bet staff before being finalised.

ix bet processes personal data under the following legal bases:

• Contract performance: Processing necessary to provide the services you've requested when creating an ix bet account – account management, deposits, withdrawals, gaming access.
• Legal obligation: Processing required to comply with applicable laws including anti-money laundering regulations, age verification requirements and financial reporting obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring and improving ix bet services where these interests are not overridden by your data rights.
• Consent: Processing for optional communications such as promotional emails, SMS marketing and personalised offers. You can withdraw consent for marketing communications at any time without affecting your account.

ix bet does not sell personal data to third parties. Data is shared only in the following strictly defined circumstances:

• Payment processors: Financial data is shared with Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT providers and card networks as necessary to process PKR transactions. These providers operate under their own privacy and security frameworks.
• Identity verification providers: Identity data may be shared with KYC service providers to verify the authenticity of documents submitted by ix bet players. These providers are contractually bound to data protection standards equivalent to those in this policy.
• Game and platform providers: Technical session data may be shared with certified game providers (such as Pragmatic Play or Evolution Gaming) to facilitate game play. No financial or identity data beyond what is technically necessary for game delivery is shared.
• Fraud and security vendors: Technical and activity data may be shared with fraud detection service providers who help ix bet identify and prevent suspicious activity. These providers process data under strict contractual data processing agreements.
• Regulatory and law enforcement: ix bet will disclose data to relevant authorities where required to do so by applicable law, court order or regulatory obligation. ix bet will notify affected players where legally permitted to do so.
• Business transfers: In the event of a corporate acquisition or merger involving ix bet, your data may transfer to the acquiring entity. You will be notified in advance and given the opportunity to delete your account if you do not wish to continue under new ownership.

ix bet uses cookies and similar tracking technologies on its platform. Cookies are small data files stored on your device that help the platform function correctly and gather usage information. ix bet uses the following types of cookies:

• Essential cookies: Required for the platform to operate. These include session management cookies that keep you logged in, security tokens and language preference storage. Essential cookies cannot be disabled without breaking ix bet functionality.
• Analytics cookies: Used to understand how Pakistani players use the ix bet platform – which pages are visited most, where players encounter difficulty and how sessions are structured. Analytics data is aggregated and anonymised where possible.
• Functional cookies: Remember your preferences such as stake defaults, interface settings and notification choices to improve your experience on return visits.

ix bet does not use third-party advertising cookies or cross-site tracking cookies. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect platform functionality.

ix bet retains personal data only for as long as necessary for the purpose for which it was collected, subject to the following minimum retention periods which are driven by legal and regulatory requirements:

• Account and identity data: Retained for the lifetime of the account plus a minimum of 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Financial transaction records: PKR deposit and withdrawal records are retained for a minimum of 7 years after each transaction to meet financial regulatory requirements.
• Gaming activity data: Retained for 5 years after account closure for dispute resolution and responsible gaming purposes.
• Communications data: Support chat and email records are retained for 3 years after the conversation closes.
• Technical and device data: Security and fraud-related device logs are retained for 18 months.

After retention periods expire, personal data is securely deleted or anonymised. Anonymised data – from which no individual can be identified – may be retained indefinitely for platform analytics and improvement.

ix bet implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and ix bet servers
• Encrypted storage of sensitive data including financial records and identity documents
• Role-based access controls limiting ix bet staff access to personal data to those with a genuine operational need
• Regular security audits and penetration testing of platform infrastructure
• Two-factor authentication available for all ix bet player accounts
• 24/7 security monitoring with automated alerts for suspicious activity patterns
• Staff training on data protection responsibilities and secure handling procedures

Despite these measures, no internet transmission or electronic storage is completely secure. ix bet cannot guarantee absolute security and encourages players to use strong, unique passwords for their accounts and to enable two-factor authentication where available.

You have specific rights regarding your personal data held by ix bet. These rights are genuine and exercisable by contacting support@ixbet-bangla.com. ix bet will respond to all valid requests within 30 days.

To exercise any of these rights, email support@ixbet-bangla.com with your account details and a clear description of your request. ix bet may need to verify your identity before processing the request. There is no charge for data rights requests in normal circumstances.

ix bet does not knowingly collect personal data from any person under the age of 18. The platform is strictly for adults and registration requires confirmation of age. If ix bet becomes aware that a person under 18 has registered an account or provided personal data, that account will be immediately closed and all associated data deleted, with the exception of records required by law.

If you are a parent or guardian who believes a minor has created an ix bet account, please contact support@ixbet-bangla.com immediately with details and ix bet will investigate and act swiftly.

ix bet may send you marketing communications about promotions, new games, bonuses and platform updates if you have consented to receive them. You can provide or withdraw this consent at any time through your account settings or by contacting support.

Withdrawing consent for marketing communications will not affect your access to the ix bet platform or any other service. You will continue to receive essential service communications (such as deposit confirmations, withdrawal notifications and security alerts) regardless of your marketing preferences, as these are necessary for the operation of your account.

ix bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When changes are made, the updated policy will be published on this page with a revised "last updated" date at the top.

For significant changes that materially affect how ix bet processes your personal data, we will notify you by email or in-platform notification at least 14 days before the changes take effect. This gives you the opportunity to review the changes and, if you disagree with them, to request account closure and data deletion before they apply.

Continued use of the ix bet platform after changes take effect constitutes acceptance of the updated Privacy Policy.

For any questions, concerns or requests relating to this Privacy Policy or the personal data ix bet holds about you, please contact us through the following channels:

• Email: support@ixbet-bangla.com (please use subject line "Privacy Request")
• Live Chat: Available 24/7 in your ix bet account – ask for the data protection team
• Response Time: Data rights requests responded to within 30 calendar days

ix bet is committed to handling all privacy-related communications promptly and respectfully. No player will be treated unfavourably for exercising their data rights or raising privacy concerns.